We were thrilled with the responsiveness and care of this company! We didn’t have reservations, but they brought a car to us within an hour or two of calling. They loaned us trekking poles and bear spray. They had maps and info as well. Then when we turned the car in they tagged our luggage for the railroad (saving us time and lugging) and dropped us off there. The car was new and clean. Highly recommend! What more could you ask?